Your legal and account questions answered
After you request a payout, we verify your identity and payment method, which usually takes one to three business days. Once verification clears, the funds transfer to DANA, OVO, GoPay or your registered bank account within 24 hours. Some payment methods clear faster; live chat can give you a time estimate for your chosen method.
Yes. Contact our support team through live chat or email with your new payment details. We'll verify the change using a small test deposit before you can withdraw to that new method. This protects your account from unauthorized changes and keeps your payouts secure.
We collect your name, email, phone number, ID and payment information to verify your identity, process deposits and withdrawals, and comply with local law. We don't sell your data to third parties. We use cookies to remember your login and game preferences, and you can disable them in your browser at any time.
Closing your account stops all deposits, withdrawals and lobby access. Any remaining balance must be withdrawn before closure; if funds remain unclaimed after 30 days, they are held in escrow per local regulation. You can reopen an account later by contacting support, where local law permits.
We keep your account, transaction history and payment records for the period required by local law — typically three to seven years. Personal documents like ID are deleted when you close your account unless local regulation requires longer storage. You can request a data export anytime through support.
Contact our support team via live chat, email or phone with full details of your concern. For serious compliance matters, you can also request escalation to our compliance officer. We investigate all reports and respond with findings and corrective action within 10 business days.
DANA, OVO, GoPay and QRIS deposits and withdrawals are governed by our payment verification process and local banking law. Deposits usually clear instantly; withdrawals undergo identity verification and typically complete within one to three business days once verification clears.
